12 December, 2003: Shoot the messenger!

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So, writing snide letters to incompetent organisations is a pretty base form of entertainment, but unlike some other forms of entertainment it sometimes improves my life. Of course, it would be nice to get a response with some fire in it, rather than simple bland corporateness like,

Mr. C M Lightfoot,

Dear Mr. Lightfoot,

Thank you for your letter addressed to our Chairman. Mr. Sanderson has asked me to investigate the reasons why you have received mail from BUPA, which is clearly addressed to another person at a different address with a different postcode in Cambridge.

I am sorry that this has occurred, as I am sure that it must have been extremely annoying for you. My enquiries with the Royal Mail were cut short, however, when I learned that Mr. Lightfoot, the BUPA member, has now moved hundreds of miles from Cambridge. Therefore, I am hopeful that the Royal Mail will not be able to continue incorrectly delivering his mail to you.

On the other hand, please do not hesitate to contact me if you experience any further problems regarding this matter.

With regard to your ambition to have health insurance, I would suggest that you research the market thoroughly in order to obtain the best possible cover at the lowest possible price. I wish you well in your search.

Yours sincerely,

(signed, one of the BUPA directors' staff)

There are several things to say here:

That said, the demands for money may stop in any case; I haven't had any for a while, and BUPA might even have been provoked by my letter into investigating which letters are sent where. And I doubt there's much point writing again unless they fuck up some more (though I need to clear up the point about credit ratings...).

Copyright (c) 2003 Chris Lightfoot; available under a Creative Commons License.